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Key Customer Business Manager

Vacancy details

General information


Safran is an international high-technology group, operating in the aircraft propulsion and equipment, space and defense markets. Safran has a global presence, with more than 92,000 employees and sales of 21 billion euros in 2018. Working alone or in partnership, Safran holds world or European leadership positions in its core markets. Safran undertakes Research & Development programs to meet fast-changing market requirements, with total R&D expenditures of around 1.5 billion euros in 2018.

Safran is ranked among the Top 100 Global Innovators by Thomson Reuters and is featured on the "Happy at work" rankings. The Group places fourth on the Universum ranking for the favorite companies of newly-qualified engineers in France.

Safran Engineering Services offers high-technology engineering services in the fields of aerospace, energy and ground transportation. Building on 30 years' experience, the company relies on 3,000 engineers dotted across nine countries worldwide.  



Position description

Main domain/Job field

Research, design and development - R&D Technical Direction

Job title

Key Customer Business Manager

Employment type


Professional category

Professional, Engineer & Manager

Part time / Full time


Number of hours per week


Job description

Safran Engineering Services UK Limited, part of the wider Safran Group, is seeking to recruit a passionate and committed Key Customer Business Manager to be primarily based in the Aylesbury area whilst remaining flexible in terms of travel and place of work within the South East of the UK.

Reporting to the General Manager, the successful candidate will manage key customer business activity under his/her responsibility.

Developing a business strategy for allocated key customers.
Oversee and direct project teams deployed with his/her key customers to ensure successful project implementation in line with the relevant approved business case.
Develop and secure new projects in line with the UK business unit strategy.
Be the primary key customer focal for all business interactions within the designated eastern region.

To support the General Manager in the strategy development for his/her key customers and in the overall deployment of such strategy and general Business Unit objectives.
Translate the BU strategy into an industrial budget to enable financial and operational planning for the BU.
Flow down objectives for allocated staff and other associated line management responsibilities.
Ensure all projects performed in respect of his/her allocated Key Customers are managed and resourced to ensure achievement of all project deliverables and the BU's financial objectives.
Ensure development of staff in terms of expertise as well as customer awareness and overall BU strategy.
Induce an atmosphere of respect, equality and responsibility.
Manage customer relationships against BU commitments whilst balancing the business needs of the SES organisation.
Support the deployment of all SES divisional objectives where relevant to the UK business unit.

Travel specifictity

Some travel and flexibility will be required

Candidate skills & requirements

Minimum 5 years management experience in an engineering focussed role, complimentary to complex engineering biased industries such as Aerospace or Automotive.
Customer focused, self motivated with a high level of organisational skills.
Strong communicator at all levels both internally within SES and externally with tier 1 and tier 2 customers.
Fluent in English - written and verbal.
Excellent people management skills and experience
Flexibility will be required in terms of travel and place of work

Position localisation

Job location

Europe, UK, England, South East

City (-ies)

Aylesbury area