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Moteur de recherche d'offres d'emploi Safran

CUSTOMER SERVICE REPRESENTATIVE (M/F)


Job details

General information

Entity

Safran is an international high-technology group and tier-1 supplier of systems and equipment in the Aerospace and Defense markets. Operating worldwide, Safran has nearly 58,000 employees and generated sales of 15.8 billion euros in 2016. Safran is listed on the Euronext Paris stock exchange, and its share is part of the CAC 40 and Euro Stoxx 50 indices.

Safran is ranked among the Top 100 Global Innovators by Thomson Reuters. Safran is also features at the top of the "Happy at Work" ranking compiled by the website meilleures-entreprises.com, as one of the most popular companies for young engineers* and in the LinkedIn Top Attractors in France.
*Universum and Trendence surveys

Safran Helicopter Engines is the world's leading helicopter engine manufacturer, with over 72,000 engines produced since the company was founded in 1938. Offering the widest range of turbine engines, the company has 2,500 customers in 155 countries. With 15 sites, 16 repair and overhaul centers, 44 distributors and authorized service centers and 90 field representatives and technicians, Safran Helicopter Engines is established on all continents and provides its customers with local services. Safran Power Units, a subsidiary of Safran Helicopter Engines, is the European leader in turbojet engines for missiles and target drones as well as auxiliary power units.  

Reference number

CSR-60237  

Job details

Main domain/Job field

Program / Customer Relations - Sales & Marketing

Job title

CUSTOMER SERVICE REPRESENTATIVE (M/F)

Contract period

2018/2019

Employment type

Fixed Term contract

Professional category

Employees / Staff

Part time / Full time

Full-time

Job description


KEY RESPONSIBILITIES:
As a customer service representative you actively represent the interest of our international customers. As our customers' first point of contact, you will act as liaison between the customer, internal departments and other branch offices, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency to ensure highest level of customer satisfaction.

Your responsibilities:
• Manage communication with the customer in both fluent German and English language
• Identify and assess customers' needs and offer commercial solutions in cooperation with internal process partners
• Create commercial offers and ensure on-time delivery
• Customer satisfaction assurance follow up after service completion
• Keep records of customer interactions, process customer accounts and file documents

WHAT YOUR FUTURE COLLEAGUES SAYS:

The main attributes which probably best describe my team, is the young, dynamic and friendly atmosphere. Our daily business is to find the best solutions with focus on customer satisfaction. We are all part of the customer support - divided in different operational business inside the organization - with a strong continuous improvement spirit which is appreciated by all of our international customers. If you have further questions, contact me via LinkedIn_https://de.linkedin.com/in/ida-tews-b31845ab.

Additional description

WHAT WE OFFER:

Being part of an international organization, the Front Office based in Hamburg offers you a creative and still growing work environment with a highly multi-cultural background.

You will develop your skills in a professional enterprise where creativity, efficiency and responsibilities are our main motivation. This will include challenging tasks for your best personal and professional self-development. We will also provide internal and external organizational related training to support your professional career.

To complete your attractive salary package, we offer additional benefits such as fruits & vegetables, coffee and water – all this in a very well equipped spacy kitchen. We pay a contribution to your transport cost. For your social life, we help you with your retirement, partial disability and capital formation. We do something good for your health with company bikes, movable desks and, if you desire so, inhouse massages.

However, above all, we like keep our team spirit and to celebrate your and our teams success.

Candidate skills & requirements

WHAT WE ARE LOOKING FOR

• Customer Support experience or experience as a client service representative is preferred
• Higher education diploma in business administration, engineering or other related fields
• Fluency in the German and English language required, French language skills are beneficial
• Familiarity with SAP system preferred


Are you interested? Send us today your curriculum vitae informing us about your earliest possible start date and your salary requirements. Start your future with us today!

We are looking forward to welcome you / we are looking forward to receive your application. In case of any question, please do not hesitate to contact us.

CONTACT DETAILS
SAFRAN Helicopter Engines Germany GmbH • Borsteler Chaussee 43 • 22453 Hamburg • Maria Koch (Human Resources Manager) • Tel. +49 (0) 40 500 216 94 • E-Mail: hr.de.she@safrangroup.com

Job location

Job location

Europe, Germany

City (-ies)

22453 Hamburg

Candidate criteria

Minimum education level achieved

Master Degree

Minimum experience level required

First experience